CUSTOMER SERVICE INFORMATION:
General Contact: Info@pitposse.com
Toll Free 1-(866)-447-6773
Mon-Fri. 8 AM - 6 PM EST.
3901 48 AVENUE NORTH
SAINT PETERSBURG, FLORIDA 33714ORDERING INFORMATION:
Orders welcome online via our secure server or by calling the toll free number listed above.All Florida residents are required to pay 7% state sales tax also North Carolina residents are required to pay 6.5% state sales tax. Forms of accepted methods of payment are as follows:VISA,MASTERCARD,AMERICAN EXPRESS & CASHIERS CHECKS/MONEY ORDERS.
We proudly stand behind the excellent products and accessories we are offering you. Should the product be defective please call or email us so that we may best help you. We will gladly offer a return/replace authorization for any defective product within 15 days of delivery. When you call or email we will arrange for the return and issue you a return authorization number. ALL RETURNS MUST BE APPROVED BEFORE RETURNING AND GIVEN A RETURN AUTHORIZATION NUMBER. RETURNS RECIEVED WITHOUT A RETURN AUTHORIZATION NUMBER WILL BE RETURNED TO THE SENDER,NO EXCEPTIONS!! All non-defective product returns are subject to a 20% restocking fee and must be returned within 15 days upon receipt of item.No returns for any products after 15 days.
RETURN/EXCHANGE INSTRUCTIONS:Please mail your package back to us,with return authorization code written on the outside of the box where it is clearly visible to the receiving department, via USPS or UPS INSURED mail.If your package in uninsured,we are not reponsible for loss or damage of your item,and in such case,may not be held liable for a refund on the item.Insurance protects both the buyer AND seller!!Once item is recieved,a confirmation of receipt of item and issue of refund,less 20% restocking charge,if applicable,will be emailed to you.
SHIPPING INFORMATION:Most orders are shipped within 48 hours via best way ground.Shipping charges within the continental USA (48 states) are as follows with some exceptions listed below:
- $200.00 & UP=$12.95
- Orders outside US are charged extra $40.00
- Call or email for expedited shipping charges.
INTERNATIONAL SHIPPING RATES:
All International shipping is done USPS Global Express mail or USPS Air parcel post Mail. If your item is small enough to fit in Global Express box, there will be no additional shipping charge, if your item will not fit in Global box you will receive an e-mail with your shipping cost and at that time you can decide to ship or cancel the order. All orders over $200.00 dollars are accepted by Bank Money Order on USD Funds or bank wire transfer only.Pit Posse will not be held responsible for lost or damaged shipments. Typically your order will take 10-14 days; your order can take from 2-8 week to arrive depending on your customs policies in your county.
ADDITIONAL OVERSIZED SHIPPING CHARGES:
Because of their size or odd dimensions, some items will require an additional shipping charge which will be added in addition to the above standard shipping rates. These additional charges will be added automatically at checkout and are displayed next to the order button on the item pages where applicable charges exist.